Return and refund policy

Return Rules Summary

• Return Window:
  • Returns are accepted within 14 days of receipt.
• Customer Responsibilities:
  • Original shipping fees are non-refundable.
    
  • Customer provides return shipping.
    
  • Restocking Fee: A 10% restocking fee applies for returns initiated after 30 days of receipt.
• Non-Returnable Items:
  • Final sale items, Open-box/Good Condition, personalized/customized items, and gift cards are not eligible for return.

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, we accept returns within 14 days of receipt, provided the following conditions are met:

Conditions for Return:

• Product Condition: Must be in original, undamaged condition with all accessories, packaging, and documentation.
• Purchase Source: Must have been purchased directly from SSUPD official website. Items from third-party retailers must be returned to the respective retailer.
• Non-Eligible Items:
  • Final sale or clearance products.
  • Personalized or customized items.
  • Gift cards.

Initiating a Return

To initiate a return:

1. Visit the Support Page: Navigate to the Support page on our website.
2. Create a Support Ticket: 
   • Select "SSUPD.CO Order" 
   • Fill out the required details, including the correct purchase channel (e.g., official website) and order number.
3. Receive Instructions: Our support team will review your request and provide detailed instructions for returning the item.

Return Process

1. Prepare the Product: Ensure all accessories, components, and original packaging are included.
2. Ship the Product: Customers are responsible for selecting a shipping carrier of their choice and covering the return shipping costs.
3. Inspection and Refund: Once the return is received and inspected, we will process a refund to the original payment method within 7-15 business days.

Refund Details

• Shipping and Handling Fees: Original shipping fees are non-refundable.
• Restocking Fees: A 10% restocking fee may apply for returns initiated after 30 days of receipt.
• Refund for Bundles: If part of a bundled purchase is returned, the bundle discount may be deducted from the refund.

Exchanges

Exchanges are processed as separate transactions. Initiate a return for the original product and place a new order for the desired item.

Damaged or Defective Items 

If your product arrives damaged or defective:

• Visit the Support page on our website.
• Create a Support Ticket：
  • Select "SSUPD.CO Order"
  • Fill out the ticket with the following required details:
    • Purchase Channel/Platform and correct order number.
    • Product Model: Include the exact/correct product model name/number when you are ordering.
    • Evidence of Issue: Attach clear photos or videos of the damaged/defective parts.

• Resolution Process

•  Our support team will review your ticket and determine the best solution based on the issue:
  • Replacement Parts: If applicable or under warranty, we will ship replacement parts to you.
  • Return Instructions: If the product needs to be returned, we will provide a prepaid shipping label (we cover the shipping costs).
  • Refund: If a refund is requested, it will be processed for the original order. You will need to place a new order for the correct product.
• We aim to resolve your issue promptly and ensure your satisfaction.

Cancellations

• Orders can be canceled prior to shipping by contacting our Customer Service team. 
• Once an order ships, it must be processed as a return.

International Returns

• For international orders, customers are responsible for return shipping, duties, and taxes. 
• Contact Customer Service for further assistance.

Contact Information

If you have any questions or require assistance with returns or refunds, please visit the Support page on our website and create a support ticket.

This policy is subject to change at our discretion and in accordance with applicable laws.

We are committed to providing exceptional service and ensuring our users have the best possible experience with our products. However, due to the unique challenges associated with DIY PC building and international logistics coordination, our return policy is designed to balance fairness and operational efficiency. We kindly encourage you to review this policy carefully before making a purchase.
For a more flexible purchasing experience, we recommend exploring our products through authorized retailers such as Amazon, Newegg, or regional distributors, who may offer additional return options.
Thank you for your understanding and support. We value your trust and are here to assist you every step of the way. If you have any questions or need further assistance, please don’t hesitate to reach out to our support team.